Terms of Hire
So, we all know hats are frivolous items, statement pieces and sometimes fun! But they are also expensive, extremely delicate and prone to damage and wear and tear.
Here are my Terms of Hire and some tips which I would appreciate you taking a little time to read.
My agreement with you
All hirers are asked to read and agree to these terms before I hire a hat to you.
What You Pay
When you hire a hat from me I charge:
- The whole hire fee
Deposits are not accepted. Full payment only to secure your hire.
Collection
Hat hire covers generally four days.
All hats are in boxes, carefully wrapped in tissue. You must return them wrapped in the same way.
Unfortunately I am unable to give refunds if you don’t wear the hat, it isn’t suitable or the event is cancelled.
Returning The Hat
You agree that you’ll return the hat(s) you hire from me in the exact condition you hired it or that you’ll pay to repair or replace it.
The hat is your responsibility until it's delivered back to me.
I cannot accept hats returned via the post. Only hand delivered is accepted.
You must return the hat, in its box, wrapped in the same way you received it.
If you hire a hat for a weekend event (Friday, Saturday or Sunday), you must return it no later than the following Wednesday. If you hire a hat for a weekday event (Monday – Thursday), you must return it no later than four working days after the event.
If I don’t receive the hat back by the day you agree with me, you will be charged an extra day’s hire for each day it’s late. If you decide you need the hat for longer, just let me know as soon as possible and I can adjust your payment accordingly, and make sure I don’t hire the hat to someone else.
Damage And Repairs
When you hire a hat from me, the rent you pay would only cover minor repairs. If you’d like to know the cost of replacing the hat, in the unlikely event the hat is lost, stolen or damaged beyond economical repair, just contact me.
‘Damage’ includes loss of decorations or embellishments; marks or spoilage from water, oil or make-up, and scratches or material tears.
If you return a hat with damage (including smoke) but I believe it can be repaired, you agree to pay for the repairs and also postage if it has to be posted to a milliner.
If you return a hat with damage that means I can’t hire it out again, you agree to pay the full additional cost of replacing the hat.
All hats which are sold are sold as seen.
Social Media
Sometimes I may like to use your photo for social media. Please let me know if you do not wish this to be done.
Finally…Enjoy the day and have fun! I’d love to receive photos of you wearing the hat at the event.
Love Heleena.
Tips For Keeping Your Hat Safe
- Avoid rain: Hats are very susceptible to damage from water. Even very slight drizzle can damage a hat beyond repair. Keep an umbrella with you and take shelter in the event of a wet day.
- Fingers off: Oily marks from food or moisturiser will mark a hat and the delicate fabric can’t be cleaned. Don’t touch your hat once it’s secured on your head. When you to take it off, wash and dry your hands thoroughly.
- Go light on make-up: Make-up or oily marks on hats are very difficult to remove so we recommend you don’t wear foundation or powder on the part of your forehead which touches the hat. Blot your skin with tissue to remove oil before you fit the hat.
- Don’t over-stretch the elastic: If you’re wearing your hair down for your event, pop it in a loose bun when you secure your hat. Hat elastics are quite tough but they can snap it they’re stretched too much over and under long hair.
- Know when to put your hat to bed: We know you’ll be having fun but don’t forget the hat isn’t as robust as you are. When the dancing starts (woop!), remove the hat, wrap it up and store it back in its box, somewhere safe. (Not under a table, behind the bar or on a chair!) In our experience, it’s best to do this while your drinks tally is still in single-figures…!